FAQ
Returns & Exchanges
We gladly accept returns within 10 days of delivery for items that are unworn, unwashed, and in original packaging. Returns are not accepted on Final Sale items or Factory Seconds.
We do not currently offer direct exchanges. To request a different size or color, we recommend placing a new order and returning the original item for a refund.
Returns can be mailed to:
Suunday
20 E Jefferson St Unit 816
Hoschton, GA 30548
Refunds (if applicable)
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5 business days. You’ll receive an email confirmation when the return is processed.
Note: Only full-price items are eligible for refunds. Sale items are not refundable.
Changed Your Mind?
If your return is due to personal preference (not fit or quality), we’re happy to offer store credit as long as the item is still in new condition with tags intact.
Received the Wrong Item?
We’re so sorry for the mix-up. Email us at help@suunday.com and we’ll send you a prepaid shipping label. Once the original item is in transit, we’ll send the correct one.
Damaged or Defective Items
If something arrives damaged or defective, please email us within 10 days of delivery with your order number and clear photos. We’ll offer a replacement, store credit, or refund based on availability.
To be eligible, the item must be unworn, unwashed, and reported within 10 days of receipt. We’re unable to accept claims on orders older than 30 days.
Natural Variations
Because our garments are made with care and often by hand, some variation in size or print is natural. Please allow up to ½ inch in measurement variance. Fabric patterns may also differ slightly from what is shown on our website.
Shipping
Orders typically ship from our North Georgia studio within 1–2 business days via USPS. During busy seasons or launches, please allow up to 7 days.
At this time, we are unable to combine multiple orders after they’ve been placed.
Lost or Stalled Packages
If tracking shows no movement for 10 business days (30 for international), reach out and we’ll look into a replacement.
If USPS marks your package as “delivered” but you haven’t received it, please check around your home, speak with your mail carrier, and follow up with your local post office. Our packaging is distinctive, so carriers often remember where it was placed.
Refused Delivery
Customers are responsible for initial and reshipping fees on any packages that are refused or returned to sender.
Order Changes or Cancellations
Because we ship quickly, we are usually unable to make changes once an order is placed. If you need to cancel, email us right away and we’ll do our best to catch it in time.
Collaborations & Wholesale
Interested in working with us? Email hello@suunday.com with your proposal, media kit, or line sheet. If it feels like a good fit, we’ll be in touch soon. If not, we’ll keep your information on file for future opportunities.
Social Media & Sharing
We love seeing how you wear Suunday. Tag us @shopsuunday or use #mysuundaybest to give permission for us to share your photo on Instagram, Facebook, or Pinterest.
We don’t monitor DMs regularly, so for any inquiries, please use our contact form or email us directly.