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FAQ

Returns
You may return any items within 14 days of purchase, as long as they unworn/unwashed, and in the original packaging. Shipping costs on returns within the United States are $7 and international returns are the buyer’s responsibility. To return any items from our order please visit our returns page here.

Exchanges
Unfortunately we don’t currently offer direct exchanges. The best way to “exchange” is to checkout as normal through our shop for inventory purposes and to ensure you get the color and size you need. See return information above. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you within 5 business days that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout, within a certain amount of days. Only regular priced items may be refunded, any sale priced items are not eligible for return.

Incorrect Item
If you received an incorrect item in your order, please contact help@suunday.com  as soon as possible so we can ensure you get the correct item. A prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the correct item will be sent as previously specified.

Damaged + Defective Product
A refund, store credit, or replacement when available will be offered to you if an item is received damaged or defective. Damaged and defective product must be reported within 10 days of receipt to be eligible for replacement or refund. Please send an email to help@suunday.com with your order number and detailed photos of the defect. Once an item received is deemed defective by our customer service team a prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the refund or replacement will be processed as previously specified. We don’t offer refund, credit, or replacement on purchases over 30 days old, or items that have been worn or washed. 

Product Variance
Due to the handmade nature of our clothing, there may be some size variance in our items. Please allow for plus or minus variances in sizing, up to 1/2 an inch in width or height. Additionally, our fabric and patterns are often hand painted and then dyed so there may be variance in pattern from what is exactly pictured on our site. 

Shipping 
Most orders will ship out from our Arizona fulfillment center within 1-2 business days of purchase via USPS. However, that time can be extended up to 1 week during peak shopping times such as new product launches, sales and other promotions. 

Our fulfillment center has their own process for pulling and shipping orders and there isn’t a guarantee that items can be shipped together so we are unable to combine multiple orders placed. 

Lost + Stalled Packages
It is common for packages to halt movement in a distribution center and/or post office, please allow 10 additional business days for package to begin moving again. Once a package has not moved for more than 10 business days (30 for international) we can send out a replacement as possible. If a package is marked as “delivered” by the USPS it is your responsibility as the recipient to track it down with your local post office. Please be sure to check around your home/yard as well as check with your neighbors. You’d be surprised how many packages are left inside open garages, behind gates, or under patio furniture. The best luck with packages marked as delivered is to speak with your local post office and the actual person that handles your mail. Our boxes are unique and branded so they can often remember where they were placed. 

Changes + Cancellations To Your Order 
Because our fulfillment team processes and ships order quickly, we are unable to make changes to your order once it’s been placed. If there is an issue with your order please reach out, and we will make every effort to cancel it when possible.

Collaborations + Wholesale 
Thank you for your interest in working with Suunday! Email hello@suunday.com and please include a proposal of collaboration, press information, and direct links. We do go through every proposal but are only able to get back with people who are a good immediate fit with Suunday. In that case, we will typically respond within a week. Otherwise we will keep your information on file and reach out if there is a good fit for both of us! 

Social Media 
We absolutely love seeing your photos on our social media platforms and when you tag our account @shopsuunday or use the hashtag #mysuundaybest. Please note that gives us permission to share your photo on our Instagram, Facebook, or Pinterest. 

We do not always check our direct messages on Instagram or Facebook. We do try to answer questions in comments, however, your best bet to get a hold of us is to email directly from our contact form.